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Home / Articles / Today / Tech Today /  Facebook User Satisfaction Plummets, Google Shines, Says Survey
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Tuesday, July 17,2012

Facebook User Satisfaction Plummets, Google Shines, Says Survey

Facebook users are less satisfied with the social network than ever, while Google users are much happier, according to a new survey from the American Consumer Satisfaction Index (ASCI).

ASCI measures consumer satisfaction for Internet social media annually, and this year the researchers added social networks Google , Pinterest, Twitter, and LinkedIn.

In the report, Google and Wikipedia tied for the best scores, each earning 78 points out of 100. Facebook, meanwhile, earned just 61 points--five points lower than last year's score, and the lowest satisfaction rating among Internet social media services.

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